Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Generally 1 – 3 working days
Email [email protected] with all relevant information.
How do I change my shipping address?
You can update your details via the account page or by emailing [email protected]
How do I track the status of my order?
We provide a courier ticket number that is used as your tracking code.
Will you keep my credit card information on file?
CNC Tooling do not retain any Credit Card information.
Yes. All items are charged gst at the checkout.
We only ship to New Zealand. All other orders will be refunded.
Will my items come in one package?
General yes. Some larger orders may require multiple packages.
If you need to swap an item
Returns and Exchanges
There is a re-stocking fee of $20 + gst for goods retuned unless for reasons attributed to our company.
If we’re at fault we will replace the item. Just return the incorrect products, and we will arrange their replacements.
All items replaced with no charge.
Where should I mail my authorized return?
413/9 Tamariki Drive, Orewa, Auckland
How do I receive customer support?
Yes absolutely. Just email [email protected]
What do I do if I entered an incorrect shipping address?
Email [email protected] as soon as possible and we will re-direct the package if possible. CNC Tooling accept no responsibility for incorrectly supplied address’s.
Can I change or cancel an order after I’ve submitted it?
There is a re-stocking fee of $20 + gst for all orders that require re-stocking.
Can I pre-order an item that is sold out?
Yes. Items that are not delivered will have been placed on backorder and delivered at a later date unless advised to the contrary.